Shipping & Returns
Shipping Information
We dispatch all products from Denmark through our reliable shipping partner, Fedex, while local deliveries are handled by our trusted partner, DHL. Products are usually shipped the next business day, at the latest.
Standard shipping within Denmark is complimentary when delivered to a local depot; however, the cost for home delivery is $55. Standard delivery outside of Denmark is also free, but express delivery is available for an extra charge.
For shipments to the other countries, please note that customs clearance and any related charges in the destination country are not included in the product's price. The customer is responsible for these charges.
For further inquiries, contact us at delivery@roomie.com. Our customer service is available from Monday to Friday, between 9:00 am and 5:00 pm (GMT+1).
Return Policy
At Roomie, we want you to be completely satisfied with your purchase. If for any reason you are not, we're here to assist you.
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please contact our customer service at returns@roomie.com. to initiate the return process.
Please do not return the purchased item directly to the retailers from whom you made the purchase. We will provide you with instructions for returning your item.
Customs & Duties
Please note that for international orders, additional customs duties, fees, or taxes may be imposed by your country's customs department. These charges are not included in the item's price or shipping cost. The recipient of the order is responsible for any and all customs duties, fees, or taxes incurred. As customs policies and import duties vary by country, we recommend contacting your local customs office for more information on potential charges before placing your order.
If you have any questions or concerns, please reach out to us at customs@roomie.com before making your purchase. We are happy to assist and provide guidance.
Refunds
We want you to be completely satisfied with your purchase from us. If you are not entirely happy with your order, we offer a straightforward refund policy. To be eligible for a refund, please ensure the following:
The item must be returned within 30 days of receipt.
The item should be unused, in its original condition, and in the original packaging.
Please provide the order number and reason for return when contacting our customer service team.
Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days.
For any further inquiries or to initiate a return, please contact us at refunds@roomie.com.
Shipping Information
We dispatch all products from Denmark through our reliable shipping partner, Fedex, while local deliveries are handled by our trusted partner, DHL. Products are usually shipped the next business day, at the latest.
Standard shipping within Denmark is complimentary when delivered to a local depot; however, the cost for home delivery is $55. Standard delivery outside of Denmark is also free, but express delivery is available for an extra charge.
For shipments to the other countries, please note that customs clearance and any related charges in the destination country are not included in the product's price. The customer is responsible for these charges.
For further inquiries, contact us at delivery@roomie.com. Our customer service is available from Monday to Friday, between 9:00 am and 5:00 pm (GMT+1).
Return Policy
At Roomie, we want you to be completely satisfied with your purchase. If for any reason you are not, we're here to assist you.
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please contact our customer service at returns@roomie.com. to initiate the return process.
Please do not return the purchased item directly to the retailers from whom you made the purchase. We will provide you with instructions for returning your item.
Customs & Duties
Please note that for international orders, additional customs duties, fees, or taxes may be imposed by your country's customs department. These charges are not included in the item's price or shipping cost. The recipient of the order is responsible for any and all customs duties, fees, or taxes incurred. As customs policies and import duties vary by country, we recommend contacting your local customs office for more information on potential charges before placing your order.
If you have any questions or concerns, please reach out to us at customs@roomie.com before making your purchase. We are happy to assist and provide guidance.
Refunds
We want you to be completely satisfied with your purchase from us. If you are not entirely happy with your order, we offer a straightforward refund policy. To be eligible for a refund, please ensure the following:
The item must be returned within 30 days of receipt.
The item should be unused, in its original condition, and in the original packaging.
Please provide the order number and reason for return when contacting our customer service team.
Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days.
For any further inquiries or to initiate a return, please contact us at refunds@roomie.com.
Shipping Information
We dispatch all products from Denmark through our reliable shipping partner, Fedex, while local deliveries are handled by our trusted partner, DHL. Products are usually shipped the next business day, at the latest.
Standard shipping within Denmark is complimentary when delivered to a local depot; however, the cost for home delivery is $55. Standard delivery outside of Denmark is also free, but express delivery is available for an extra charge.
For shipments to the other countries, please note that customs clearance and any related charges in the destination country are not included in the product's price. The customer is responsible for these charges.
For further inquiries, contact us at delivery@roomie.com. Our customer service is available from Monday to Friday, between 9:00 am and 5:00 pm (GMT+1).
Return Policy
At Roomie, we want you to be completely satisfied with your purchase. If for any reason you are not, we're here to assist you.
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please contact our customer service at returns@roomie.com. to initiate the return process.
Please do not return the purchased item directly to the retailers from whom you made the purchase. We will provide you with instructions for returning your item.
Customs & Duties
Please note that for international orders, additional customs duties, fees, or taxes may be imposed by your country's customs department. These charges are not included in the item's price or shipping cost. The recipient of the order is responsible for any and all customs duties, fees, or taxes incurred. As customs policies and import duties vary by country, we recommend contacting your local customs office for more information on potential charges before placing your order.
If you have any questions or concerns, please reach out to us at customs@roomie.com before making your purchase. We are happy to assist and provide guidance.
Refunds
We want you to be completely satisfied with your purchase from us. If you are not entirely happy with your order, we offer a straightforward refund policy. To be eligible for a refund, please ensure the following:
The item must be returned within 30 days of receipt.
The item should be unused, in its original condition, and in the original packaging.
Please provide the order number and reason for return when contacting our customer service team.
Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days.
For any further inquiries or to initiate a return, please contact us at refunds@roomie.com.
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