Purchasing
Where can I buy Roomie products?
Roomie boasts a rapidly expanding global distribution network, comprising authorized dealers and retailers that currently serve 5 countries across four continents.
If you encounter any challenges in discovering a specific store, simply check our stockists to access the nearest Roomie's stockists.
I'd like to try out a Roomie product, where can I do that?
Roomie has showrooms situated in key cities across five countries, allowing you to view a vast selection of our products in person. Additionally, you can consult with our knowledgeable sales teams to learn about the benefits and various customization options.
In the event that a Roomie showroom isn't readily accessible, you can visit the nearest Roomie distributor or retailer, who will be pleased to assist you. If you encounter difficulties finding your nearest supplier, please reach out to us using the form below.
Purchasing
Where can I buy Roomie products?
Roomie boasts a rapidly expanding global distribution network, comprising authorized dealers and retailers that currently serve 5 countries across four continents.
If you encounter any challenges in discovering a specific store, simply check our stockists to access the nearest Roomie's stockists.
I'd like to try out a Roomie product, where can I do that?
Roomie has showrooms situated in key cities across five countries, allowing you to view a vast selection of our products in person. Additionally, you can consult with our knowledgeable sales teams to learn about the benefits and various customization options.
In the event that a Roomie showroom isn't readily accessible, you can visit the nearest Roomie distributor or retailer, who will be pleased to assist you. If you encounter difficulties finding your nearest supplier, please reach out to us using the form below.
Purchasing
Where can I buy Roomie products?
Roomie boasts a rapidly expanding global distribution network, comprising authorized dealers and retailers that currently serve 5 countries across four continents.
If you encounter any challenges in discovering a specific store, simply check our stockists to access the nearest Roomie's stockists.
I'd like to try out a Roomie product, where can I do that?
Roomie has showrooms situated in key cities across five countries, allowing you to view a vast selection of our products in person. Additionally, you can consult with our knowledgeable sales teams to learn about the benefits and various customization options.
In the event that a Roomie showroom isn't readily accessible, you can visit the nearest Roomie distributor or retailer, who will be pleased to assist you. If you encounter difficulties finding your nearest supplier, please reach out to us using the form below.
Servicing and Repairs
Who should I contact for product servicing?
To address basic repairs and service inquiries, we kindly ask that you get in touch with the dealer or official retailer from whom you bought your Roomie product. They will directly assist you, so remember to provide your product's serial number, if available, to expedite the process.
Should you encounter any difficulty in reaching the dealer you purchased from, please reach out to us at hello@roomie.com.
Our customer service team will be pleased to assist you.
For those who feel confident in their repair skills, we offer an extensive collection of repair guides on our Instagram channel. These guides provide step-by-step instructions for basic component replacements and removals.
How do I best take care of my Roomie products?
For the continued optimal performance and prolonged life cycle of your Roomie product, consistent cleaning and maintenance are highly recommended.
We place great emphasis on providing extensive guidance and helpful advice to assist you in preserving the diverse materials and textiles used in the creation of our products. This includes comprehensive details and instructions on the care and maintenance of each unique material, ensuring you're equipped with the best practices to uphold the quality and appearance of your cherished Roomie piece.
How long is the warranty for Flokk products?
Roomie products are crafted with durability in mind and therefore, are accompanied by extensive warranties. The duration of warranties varies based on the product and brand.
For more specific and comprehensive details, please refer to the individual product pages.
Where can I buy spare parts?
Several Roomie products are created with a disassembly design, facilitating easy replacement of worn or broken parts. If in need of spare parts, please reach out to the distributor or retailer from whom you purchased your Roomie product. They will assist in locating and providing the necessary parts. If you're unable to contact your original dealer, contact Roomie via the provided form, and our customer services team will support your request.
Servicing and Repairs
Who should I contact for product servicing?
To address basic repairs and service inquiries, we kindly ask that you get in touch with the dealer or official retailer from whom you bought your Roomie product. They will directly assist you, so remember to provide your product's serial number, if available, to expedite the process.
Should you encounter any difficulty in reaching the dealer you purchased from, please reach out to us at hello@roomie.com.
Our customer service team will be pleased to assist you.
For those who feel confident in their repair skills, we offer an extensive collection of repair guides on our Instagram channel. These guides provide step-by-step instructions for basic component replacements and removals.
How do I best take care of my Roomie products?
For the continued optimal performance and prolonged life cycle of your Roomie product, consistent cleaning and maintenance are highly recommended.
We place great emphasis on providing extensive guidance and helpful advice to assist you in preserving the diverse materials and textiles used in the creation of our products. This includes comprehensive details and instructions on the care and maintenance of each unique material, ensuring you're equipped with the best practices to uphold the quality and appearance of your cherished Roomie piece.
How long is the warranty for Flokk products?
Roomie products are crafted with durability in mind and therefore, are accompanied by extensive warranties. The duration of warranties varies based on the product and brand.
For more specific and comprehensive details, please refer to the individual product pages.
Where can I buy spare parts?
Several Roomie products are created with a disassembly design, facilitating easy replacement of worn or broken parts. If in need of spare parts, please reach out to the distributor or retailer from whom you purchased your Roomie product. They will assist in locating and providing the necessary parts. If you're unable to contact your original dealer, contact Roomie via the provided form, and our customer services team will support your request.
Servicing and Repairs
Who should I contact for product servicing?
To address basic repairs and service inquiries, we kindly ask that you get in touch with the dealer or official retailer from whom you bought your Roomie product. They will directly assist you, so remember to provide your product's serial number, if available, to expedite the process.
Should you encounter any difficulty in reaching the dealer you purchased from, please reach out to us at hello@roomie.com.
Our customer service team will be pleased to assist you.
For those who feel confident in their repair skills, we offer an extensive collection of repair guides on our Instagram channel. These guides provide step-by-step instructions for basic component replacements and removals.
How do I best take care of my Roomie products?
For the continued optimal performance and prolonged life cycle of your Roomie product, consistent cleaning and maintenance are highly recommended.
We place great emphasis on providing extensive guidance and helpful advice to assist you in preserving the diverse materials and textiles used in the creation of our products. This includes comprehensive details and instructions on the care and maintenance of each unique material, ensuring you're equipped with the best practices to uphold the quality and appearance of your cherished Roomie piece.
How long is the warranty for Flokk products?
Roomie products are crafted with durability in mind and therefore, are accompanied by extensive warranties. The duration of warranties varies based on the product and brand.
For more specific and comprehensive details, please refer to the individual product pages.
Where can I buy spare parts?
Several Roomie products are created with a disassembly design, facilitating easy replacement of worn or broken parts. If in need of spare parts, please reach out to the distributor or retailer from whom you purchased your Roomie product. They will assist in locating and providing the necessary parts. If you're unable to contact your original dealer, contact Roomie via the provided form, and our customer services team will support your request.
Shipping
What shipping services do you offer?
We employ various shipping services tailored to specific needs. Smaller accessories and petite furniture pieces are typically shipped via FedEx or UPS ground for ease of handling. For larger items that exceed the size limits of FedEx or UPS, we recommend utilizing our white glove delivery services for secure transportation.
What if my order is damaged?
Upon the delivery of your package, it's important to carefully inspect it for any discrepancies or damages and make a note of these on the shipping receipt. In the event that concealed damage or inconsistencies with the parcel's contents are found, please promptly contact us to report the issue. Your immediate notification allows us to address and resolve any concerns with your order.
Shipping
What shipping services do you offer?
We employ various shipping services tailored to specific needs. Smaller accessories and petite furniture pieces are typically shipped via FedEx or UPS ground for ease of handling. For larger items that exceed the size limits of FedEx or UPS, we recommend utilizing our white glove delivery services for secure transportation.
What if my order is damaged?
Upon the delivery of your package, it's important to carefully inspect it for any discrepancies or damages and make a note of these on the shipping receipt. In the event that concealed damage or inconsistencies with the parcel's contents are found, please promptly contact us to report the issue. Your immediate notification allows us to address and resolve any concerns with your order.
Shipping
What shipping services do you offer?
We employ various shipping services tailored to specific needs. Smaller accessories and petite furniture pieces are typically shipped via FedEx or UPS ground for ease of handling. For larger items that exceed the size limits of FedEx or UPS, we recommend utilizing our white glove delivery services for secure transportation.
What if my order is damaged?
Upon the delivery of your package, it's important to carefully inspect it for any discrepancies or damages and make a note of these on the shipping receipt. In the event that concealed damage or inconsistencies with the parcel's contents are found, please promptly contact us to report the issue. Your immediate notification allows us to address and resolve any concerns with your order.
Sustainability
Is your packaging recyclable?
Yes, our packaging is designed with recyclability in mind. We prioritize using materials that are easily recyclable, reducing waste and environmental impact. Our commitment to sustainability extends to our packaging to ensure it aligns with eco-friendly practices.
How are your products sustainable?
At Roomie, sustainability is at the core of our product development. We focus on using eco-conscious materials, embracing innovative production techniques, and maintaining a transparent supply chain to reduce our environmental footprint. From responsibly sourced wood to recyclable materials, our products are thoughtfully designed to minimize their impact on the planet. We continuously strive to advance sustainable practices, ensuring our creations embody durability, environmental responsibility, and timeless design.
For more information, please refer to our sustainability pages.
Sustainability
Is your packaging recyclable?
Yes, our packaging is designed with recyclability in mind. We prioritize using materials that are easily recyclable, reducing waste and environmental impact. Our commitment to sustainability extends to our packaging to ensure it aligns with eco-friendly practices.
How are your products sustainable?
At Roomie, sustainability is at the core of our product development. We focus on using eco-conscious materials, embracing innovative production techniques, and maintaining a transparent supply chain to reduce our environmental footprint. From responsibly sourced wood to recyclable materials, our products are thoughtfully designed to minimize their impact on the planet. We continuously strive to advance sustainable practices, ensuring our creations embody durability, environmental responsibility, and timeless design.
For more information, please refer to our sustainability pages.
Sustainability
Is your packaging recyclable?
Yes, our packaging is designed with recyclability in mind. We prioritize using materials that are easily recyclable, reducing waste and environmental impact. Our commitment to sustainability extends to our packaging to ensure it aligns with eco-friendly practices.
How are your products sustainable?
At Roomie, sustainability is at the core of our product development. We focus on using eco-conscious materials, embracing innovative production techniques, and maintaining a transparent supply chain to reduce our environmental footprint. From responsibly sourced wood to recyclable materials, our products are thoughtfully designed to minimize their impact on the planet. We continuously strive to advance sustainable practices, ensuring our creations embody durability, environmental responsibility, and timeless design.
For more information, please refer to our sustainability pages.
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